Returns & refunds
Last updated October 17, 2026
Changed your mind?
You can return a board within number days of delivery if it's unused and in its original condition and packaging. Email [email protected] with your order number first and we'll send return instructions. Return shipping is paid by you unless the board was faulty or we sent the wrong one.
Boards that can't be returned
Boards personalized just for you, such as engraved boards or custom colors and artwork, can't be returned for a change of mind. They're still covered if they arrive damaged or faulty.
Damaged, faulty or wrong boards
If your board arrives damaged, has a defect, or isn't what you ordered, email us within number days of delivery with photos. We'll repair it, replace it or refund it, and cover the shipping. Defects that show up later are covered by the warranty in our terms of sale.
Cancelling an order
You can cancel for a full refund any time before we start making your board. Once work has started, the returns rules above apply instead.
How refunds are paid
Refunds go back to the card or PayPal account you paid with, within number business days of us receiving and checking your return (or approving your cancellation). Your bank or PayPal may take a few more days to show it. Original shipping costs are refunded only when the return is our fault.
Questions
Email [email protected] and we'll sort it out.